Terms & Conditions

1. General

1.1. Jeka Industriële Efficiency B.V. in these conditions will be indicated by Jeka.
1.2. These conditions apply to all agreements between the buyer and Jeka.
1.3. By accepting an offer or placing an order the customer accepts the terms of Jeka.
1.4. Deviations from these conditions are only valid if agreed in writing.

2. Identity

Jeka Industriële Efficiency B.V.
23 Zilverwerf
6641 TC Beuningen
The Netherlands

Sales:
Tel: (+31) (0)24-3523521
E-mail: sales@jekashop.com

Complaints:
Phone: (+31) (0)24-3523525
Email: complaint@jekashop.com

3. Offer

3.1. If an offer is of limited duration or subject to conditions, this will be explicitly mentioned in the offer.
3.2. The offer includes a complete and accurate description of the products and/or services. The description is sufficiently detailed to allow proper assessment by the customer. If Jeka uses images, these are a true reflection of the products and/or services. Obvious mistakes or errors in the offer do not bind Jeka.
3.3. Each offer includes information making clear to the customer what rights and obligations are involved in accepting the offer.
3.4. There is no minimum order amount.
3.5. Jeka may adjust pricing at any time. Any offer made prior to a price change will be honored within its stated validity period.

4. Agreements

4.1. The contract is concluded at the time the customer accepts the offer and meets the corresponding conditions.
4.2. If the customer accepts the offer electronically, Jeka will immediately confirm receipt of the electronic acceptance. Until this confirmation is received, the customer may cancel the agreement.
4.3. If the agreement is created electronically, Jeka will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a safe web environment.

5. Right of Withdrawal

5.1. When purchasing products, the customer may terminate the contract without stating a reason within fourteen days. This period begins the day after the customer or a representative receives the product.
5.2. During this period the customer shall handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine whether he wishes to keep it. If he exercises his right of withdrawal, he will return the product with all accessories, in original condition and packaging if reasonably possible, following reasonable and clear instructions provided by Jeka.
5.3. If the customer exercises the right of withdrawal, return shipping costs are at the customer's expense.
5.4. If the customer has paid an amount, Jeka will refund this amount excluding shipping costs as soon as possible, but no later than 30 days after receipt of the return or notice of cancellation.

6. Prices

6.1. All offers are subject to change; Jeka reserves the right to adjust prices in the JekaShop.
6.2. All prices listed in the shop are in euros, excluding VAT, shipping fees and administrative costs.

7. Payments

7.1. Payments must be made via PayPal, Sofort Banking, credit card, or on account.
7.2. The customer must immediately notify Jeka of any inaccuracies in provided or specified payment details.
7.3. In case of non-payment by the customer, Jeka is entitled—subject to legal restrictions—to charge reasonable costs in advance.

8. Compliance and Warranty

8.1. Jeka warrants that the products meet the agreement and specifications stated in the offer. In case of doubt, the customer receives the benefit of the doubt.

9. Delivery

9.1. Delivery times provided by Jeka are indicative. Late delivery does not entitle the customer to compensation or cancellation of the order or termination of the agreement.
9.2. Delivery takes place after receipt of payment, when products are ready for shipment, unless otherwise expressly agreed in writing.

10. Other

10.1. Jeka will always protect your privacy and will not provide information stored in its database to third parties unless the customer has given written consent.
10.2. The IP address included with the order may occasionally (up to once per month) be used by Jeka for business-related information to the purchaser.
10.3. Dutch law applies in the event of disputes.

11. Code of Conduct

Our services are subject to an internal Code of Conduct. This Code of Conduct sets out provisions regarding diligent, transparent, and customer-oriented operations. The Code of Conduct forms an integral part of these terms and conditions. The full Code of Conduct can be accessed via the following link: Code of Conduct (PDF).

12. Whistleblowing Policy

We maintain an internal Whistleblowing Policy that enables employees and third parties to confidentially and responsibly report suspected misconduct within our organization. All reports are handled with strict confidentiality and assessed in accordance with applicable legal requirements. The full Whistleblowing Policy can be accessed via the following link: Whistleblowing Policy (PDF).